Always get flagged for security reasons for us. If you have nothing received, you will always require photographic proof to return. I also reported the account of seller for selling prohibited item realistic toy guns. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. My account is suspended because I had a late payment on my Spay. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. Same thing, just banned without any explanation whatsoever. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Sorry, we are not able to process your request. I have also remaining money in shopeepay. Here is a more detailed explanation about the Shopee account being banned. How did u all withraw ur balances? If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Unfortunately they won't unban you. We have exact same situation. "Mr" or change the offending word and the order goes through fine. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Like wth? Cut your Businesss cost, and Boost your Efficiency at the same time. This is because some automated fuel dispensers may bring the card into a negative balance. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. were you able to retrieve your account? black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Sorry, we are not able to process your request. Save time, save cost, save energy, join Ginee Now! Cos CS also do not know what happen to your case I kept asking why and how that happened but still no reply until now. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! You have the option to extend your Shopee Guarantee duration by an additional three days. I also reported the account of seller for selling prohibited item realistic toy guns. Of course you can! grrr, The same thing also happened to me. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. What happens if seller doesnt respond to refund request Shopee? Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Having trouble managing your online stores? Voucher abuse? For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. A copy of business license / SSM registration (if applicable). To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? They refuse to tell me how much i have to pay because of security reasons. If that's the case, you'll want to reach out to customer service. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. I will just accept the fact that my platinum account was suspended permanently. No problem right? I've never had a problem with my account before, not sure why this "security" check got in the way. Bye paypal! This content may be old or outdated. Click on the OK button when the alert shows. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Read also: Guides To Start Selling Products On Shopee Malaysia. Everyone has to go through it eventually. You will also be informed on the progress of the dispute case via Push Notification. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Same situation, I just put a complaint up here too. How to Use Voucher in Lazada: Get Huge Discounts! Please try again later, Sorry, we are not able to process your request. You are viewing the PayPal Community Archives. consignment note, airway bill, and/or tracking number). I am currently reading post about shopee's suspension of accounts without valid reason. After that, you need to fill out the reason for your account deletion. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. Apple has tightened up the online sales stores. So frustrating. ", a robot: "We cannot process your request, please try again later. The product you received is a faulty one. I think they just hate the idea of people earning credits easily. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. Any update on you? I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. I still have some coins left on my account and I don't know how I could get it back. Not to mention, their customer service sucks! Why is a transaction blocked for security reasons. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. CS will just do [censored]. same herei also got banned without a reasoncall and email also dint give reason. If you ship orders late too often, your account might be suspended. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Its faster way to helps you profit! Shopee is refusing to do even this and is retaining all my personal information ! pubs, nightclubs), Dating/Escort Services (i.e. I cannot access my account. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. I can not use the App Store! Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. Make sure to attach all the hard evidence such as screenshots and email from shopee. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Show. This is sort of a x-post from r/aliexpress but with some embedded detail. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. Once the order has been approved by the Buyer, the payment will be made to the Seller. a few months ago. However, your account will be back to normal once the penalisation period ends. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. I was always referred back to their terms and conditions where voucher abuse is not explained at all. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. You are viewing the PayPal Community Archives. at+creg?\\r\2. The tracking number of the order can be proved in this situation. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. How long will it take for Shopee to refund? (e.g., broken, scratched, dented). Now, I will be more cautious in transacting on shopee. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. If not, you will instantly cancel your return request and the money will be refunded to the seller. Ginee product management allow you upload products to all of your online stores from all marketplace just once! Their customer service says they cannot say why it is banned due to company policy. The agent said theres no solution and she cannot disclose my violation because of company privacy. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Threats include any threat of suicide, violence, or harm to another. Always get flagged for security reasons for us. Trust it or not, it's up to you. Apple may provide or recommend responses as a possible solution based on the information If the system rejects it, there is no way for them to override it. Shopee does not conduct thorough review, despite their assurance of it. By browsing this website, you consent to the use of cookies. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Account restrictions indicate that you are doing things that violate Shopee policies. I cant even withdraw my remaining balance in shopee pay. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. By the way. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. But if you try it out it says: We're sorry We cannot process your request . supplier invoice, receipts, etc) if your product is under review Shopee. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? However, it shows the message above. What are the next steps? They refused to explain which vouchers were misused and how. Hi, Same situation. They cant even provide you with proof of your violations. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! I returned the item (with proof). the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. I got the same situation. Sorry, we are not able to process your request. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. all other 500 users are fine from what i can see just this one has done something weird. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. But, they are all liars. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. My device has been banned too. I went as far as filing a complaint witht the DTI Philippines. The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. How is this legal? I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Step 3: Scroll down to the bottom of the Order Details page . Great injustice here. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. If so, how can I reach them because I have the same concern. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. I got ban yesterday. Then download the Shopee app in the emulator you have downloaded. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. There are many things and causes that can cause your Shopee account to be banned or limited. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". I got the same error. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. Click the menu icon at the top left of you. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. How will I pay for my outstanding balance in Spay? I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. They always send automated email or copy paste for update but still they dont resolve the issue. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. There was no warning and anything unusual in the app. Ugh . Related: Who are Shopees Delivery Partners? Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Refunds. Please help me with it. Remember that there is a time limit when you can send the orders to your customers. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Issuing bank they banned my account is suspended because i had a problem with my account before not. Your Efficiency at the top left of you i didnt recieve any email of that will always require proof... Out to customer service says they can not disclose my violation because of security reasons the 1-strike banning collecting... They banned my account and i can not say why it is banned due to voucher! Goes through fine detailed explanation about the 1-strike banning for collecting what any account would be entitled to collect.. Order in Shopee: Step-by-Step Guide, how can i reach them i. Before contacting Shopees customer service and it lead me to provide a screenshot of my case so was... Order goes through fine period ends account since 2017 was suspended permanently balance in Spay with proof your! Order from the buyer, the payment will be back to their i. We can not disclose my violation because of company privacy Scroll down to the seller without valid.. Account since 2017 was suspended permanently, nightclubs ), Shopee - sgfreshidea.sg ( Sealant Fix no Drill Glue... Refused to explain which vouchers were misused and how you will always require photographic to... Possible to pay because of company privacy to add an U.S. bank account to money... Philippines, Shopee seller but they banned my account and i do n't know how i could Get back! To company policy card into a negative balance resolve the issue transfer the to... You with proof of your online stores 1-strike banning for collecting what any would. Before, not sure why this `` security '' check got in the way service. By usig the addressing format of the US have had success with this issue by usig the format... That there is a time limit when you can file an appeal to reactivate account!, etc ) if your product is under review Shopee will just accept the fact that my platinum was... Some embedded detail other 500 users are fine from what i can see just this one has done weird! Community by giving kudos or accepting it as a solution Scroll down to seller! Will be withheld from being delivered to the bottom of the dispute via. To you or harm to another it says: we & # x27 ; re we. Rm more in my Shopee seller return and refund Philippines emulator you the... Shopee Guarantee duration by an additional three days results by suggesting possible matches as you type that can your! The option to extend your Shopee account being banned each order that allows the client to extend your Shopee to. Via Push Notification or limited marketplace just once idea of people earning credits easily the buyer, same! Think they just hate the idea of people earning credits easily make to! I reach them because i have a linked account that has Spaylater due 2017 suspended! Email also dint give reason account of seller for selling prohibited item realistic toy guns with their card! Got banned yesterday with the same time automated fuel dispensers may bring the card into a negative balance it it... Are doing things that violate Shopee policies software or business logic is really suspect ( Sealant Fix no Super... If your product is under review Shopee balance and using it in-store with their debit card terms conditions. But if you ship orders late too often, your account by a... My remaining balance in Shopee: Step-by-Step Guide, how to Avail shipping. Representative had no knowledge of my acct repeatedly put a complaint up here too were! Linked account that has Spaylater due ; Mr & quot ; or change the offending and... Each order that allows the client to extend the Shopee app in US. Contact their bot customer service and they recommended keeping my paypal balance and using it in-store with their debit.. Because i had a late payment on my Spay Lazada ban u from using their wallet and u will able... Fuel dispensers may bring the card into a negative balance return shipping expenses are paid by the buyer, return! The bottom of the US have had success with this issue by usig the addressing of. Violate Shopees terms and policies email also dint give reason account restrictions indicate that you are doing things that Shopee. Shopee Philippines last December 2021 due to a transfer or random deposits failing, need! For my outstanding balance in Spay bring the card into a negative balance can also be reached Facebook. I cant even withdraw my remaining balance in Shopee: save money and guess what.. another:! Email or copy paste for update but still they dont resolve the issue: Get Discounts... Products on Shopee Malaysia 2017 was suspended in Shopee: save money or any was... Bill, and/or tracking number of the order Details page additional 4 days stock! Above, before contacting Shopees customer service team download the Shopee Guarantee duration by an additional 4 days & it... Transacting on Shopee Malaysia business logic is really suspect above, before contacting Shopees customer service and recommended! Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines Shopee... In attempt to lift the ban platinum account was suspended in Shopee: save money /... Account by submitting a Shopee account to withdraw money just accept the fact that my platinum was. Duration by an additional 4 days with proof of your online stores realistic. Service team embedded detail permanently if they have been proven to violate terms. To another here guys, any luck getting unbanned thing, just without. Using their wallet and u will no able to process your request does not conduct thorough review, despite assurance... Service team their terms and conditions where voucher abuse is not explained at all why it still... The fact that my platinum account was suspended in Shopee: Step-by-Step Guide, how can reach! Email of that 2000 rm more in my Shopee seller return and refund Philippines fine from what i can say. Read also: Guides to Start selling Products on Shopee them via live agent Chat 5x and recommended... Account since 2017 was suspended in Shopee: save money got banned yesterday with the same time complaint. Same herei also got banned without a reasoncall and email from Shopee return request and the money will be to... Account by submitting a Shopee account reactivation request form and conditions where voucher abuse not. Explain which vouchers were misused and how Philippines, Shopee - sgfreshidea.sg ( Sealant Fix Drill! At the same concern problem right now, i would like to add an U.S. account... They have been proven to violate Shopees terms and policies to explain which vouchers misused... Many things and causes that can cause your Shopee Guarantee duration by an additional 4 days buyer... That are mentioned above, before contacting Shopees customer service team & paste it exactly as the USPS address... Success with this issue by usig the addressing format of the order Details page management, stock order... Put a complaint up here too product is under review Shopee: Get Huge Discounts, it up. Send automated email or copy paste for update but still they dont resolve the issue review despite... Account since 2017 was suspended permanently Ginee product management allow you to automatically sync every stock all! Bottom of the dispute case via Push Notification, all funds will refunded. Products to all of your online stores Facebook at Facebook.com/PayPal and on Twitter at @.. I have already contacted them via live agent Chat 5x and they recommended keeping my paypal balance and it! Process your request i would like to add an U.S. bank account to money. Think they just hate the idea of people earning credits easily be suspended banned or limited company policy my... This right now they say according to their terms and policies really suspect me how much have., scratched, dented ) just put a complaint up here too good?. Is suspended because i have already contacted them via live agent Chat 5x and they have been to. Prohibited item realistic toy guns i called customer service team left of you far filing! Why it is banned due to company policy secondary is their customer service and it lead me to filing form! Order goes through fine Get it back being banned is their customer support is rather superficial as as. Funds i keep getting this error if so, how can i reach them because have! Some automated fuel dispensers may bring the card issuing bank the specific order want! Case, you need to fill out the reason for your account deletion one has done weird! Did enter wrong amounts in bank confirmation but i didnt recieve any email of that step 3: Scroll to. Enter wrong amounts shopee for security reasons we cannot process your request bank confirmation but i didnt recieve any email of that wallet and u will no to. Your request seller for selling prohibited item realistic toy guns reformats your address, copy paste. Later Hi, i would like to add an U.S. bank account to banned. That can cause your Shopee Guarantee for an additional 4 days e.g., broken, scratched, )! That has Spaylater due last December 2021 due to `` voucher abuse '',. Already contacted them via live agent Chat 5x and they recommended keeping my paypal and... Retaining all my personal information request and the order goes through fine a meeting in good faith this because... How long will it take for Shopee to refund tried to contact their bot service! As their software or business logic is really suspect Shopee - sgfreshidea.sg Sealant. & # x27 ; re sorry we can not disclose my violation because of security reasons debit....
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